customer satisfaction Archives - Frank Ancona Honda blog

August 16, 2014

How To Get The Best Trade In Value for Your Used Honda

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Jason Heard, general manager at Frank Ancona Honda in Olathe, recently weighed in on a popular debate among consumers about whether selling your car privately or to a dealership allows you to get the best trade in value. Here is what he had to say.

1. The cost: Will you need to spend money advertising it? Will you be spending money getting it ready to sell? i.e. detailing or servicing. Trading-in may also offer a tax advantage if you are buying a vehicle at the same time.

2. The time investment: When will people call or want to look at the car? Will your
workday be interrupted with calls from potential buyers? Will your evenings
be taken up with folks wanting to look at the car? How many dealer opinions will you want?

3. Safety: Do you want people knowing your number or your address? Coming to
your home?

According to MSN Auto, trading in is all about convenience. With a dealership there are no advertisements to place, no test drives to arrange, and no legal battles to fight if your recently-sold car breaks down. Your local car dealership will also take your car and then work to get it in like new condition and retail it for a profit.

Heard added, “If you have a nice car, you may be surprised at how much you will be given. If you sell on your own, buyers may not be willing to put the extra work in, which may result in a lower offer.”

Either route you choose make sure that you check the market, do your research and have a realistic view of your car and its value to help you make the best decision. US News suggests researching with a third-party website like KelleyBlueBook.com to get a rough estimate of how much your car is worth. Plug in as many details as possible, such as a built-in navigation system, CD player, leather upholstery and other features, since they could increase the value of your vehicle.

March 7, 2014

Frank Ancona Honda Wins 2013 President’s Award

American Honda Motor Co., Inc. recently recognized Frank Ancona Honda as a top-ranking Honda dealership with its most prestigious honor, the President’s Award.

According to Honda, achieving the President’s Award requires exceptional performance and a yearlong commitment to attaining excellence in the areas of customer satisfaction, sales, training and facility image.

John Mendel, executive vice president of automobile sales for Honda, said, “At Honda, we have a passion for excellence that serves as the driving force behind everything we do for our valued customers. The President’s Award was introduced in 1995 as a way to challenge our dealerships to achieve the exacting standards Honda established for the brand. Throughout the years, the criteria have been altered to ensure we remain industry leaders in customer service and satisfaction. It is a privilege to honor Frank Ancona Honda with the distinguished President’s Award,” he said.

In 2013, more than 1,000 Honda dealerships participated in the President’s Award program, with 173 earning dealership honors.

January 31, 2014

Frank Ancona Honda Selected As 2014 Kansas Dealer Of The Year

DealerRater, North America’s most trusted source of automobile dealership and service center reviews, selected Frank Ancona Honda as 2014 Kansas Dealer of the Year.

Check it out!


According to DealerRater, “DealerRater’s Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers’ online reviews posted on DealerRater.”

In order to qualify for the 2014 program, dealerships had to meet the following requirements:

  • Minimum of 25 reviews on DealerRater for the 2013 calendar year

  • Average minimum rating greater than 4.0 (calculated monthly); with 5.0 as the highest possible rating

  • Must not have been blacklisted within the 2013 calendar year

Frank Ancona Honda blew the competition away with a 24-month total of 61 reviews averaging an overall rating of 4.9 out of 5 stars!

We’re excited to be bringing customers the best value and car shopping experience possible, and look forward to an outstanding 2014.